Exchanges:

Any products that were damaged via transit to you will be replaced at no cost to you.

If you would like to exchange items that are in perfect condition, but you want to swap the color/style – this can be completed, but will be subject to a $11 handling fee.

We cannot accommodate exchanges for products that were damaged after you received them.

Returns:

Domestic orders must be postmarked within 30 days of your order delivery date for a refund, exchange, or store credit. Please contact us at support@qrtzshop.com and we will provide you with a shipping label – but domestic returns will be subject to a $11 handling fee, which will be deducted from your refund. Please see below for international shipping and returns.

We do not accept returns for products that were damaged after you received them.